It looks like you’ve missed a step in your EYEFI setup
To provision your EYEFI device, carefully follow these steps:
- Connect to the WiFi network created by your EYEFI device (EyedroWiFi [xxx-yyyyy] – where xxx-yyyyy matches the serial number).
- Open a web browser and you should be redirected to the network provisioning page. If not automatically redirected, go to http://192.168.1.1/network.
- Enter the Network Name (SSID) of the desired network to connect through (note that this field is case sensitive).
- Choose Security: WPA/WPA2 (PSK) or Open.
- If security is not ‘Open’, enter the Password of the desired network to connect through (note that this field is case sensitive).
- Click Connect.
- If your settings have been accepted by the device you will see the message shown below. IMPORTANT: This step will not notify you of errors in your entered information only that the device has received the information you provided.
If you continue to see the network created by your EYEFI device (EyedroWiFi [xxx-yyyyy]) in your available networks list, it means that it isn’t able to connect to the provisioned network for some reason. See troubleshooting tips below.
But I followed the steps…
If you have followed all the provisioning steps above but your device is still not able to connect to your network, try these troubleshooting tips:
- If your computer is also connected to the internet via an Ethernet cable, please disconnect the Ethernet cable and retry the above provisioning steps.
- Please follow each step of the above provisioning process carefully.
- Please ensure your credentials (Network Name and Password) match exactly. The fields are case sensitive.
- Click the “Show Password” button so you can see the password text and ensure it is entered correctly.
- Ensure you are connecting to a 2.4GHz WiFi network.
- Use another WiFi device in your house (i.e your cell phone) to verify the signal strength of your 2.4GHz WiFi network at the point of EYEFI device installation. If your phone can’t see the WiFi network or the signal strength is very low, the EYEFI device will have the same issue.
- Try moving the EYEFI device (with power supply) into the same room as your wireless router to test if it can connect. Sensors can be left in the panel and just disconnected from the EYEFI device for this test.
- Connect your computer to the desired network and log into the router setup page – typically accessed by entering 192.168.0.1 from a web browser (see the user manual for your router for instructions).
- From your router’s setup page, ensure DHCP is enabled. DHCP is how the EYEFI receives an IP address required to communicate on your network and to the internet.
- From your router’s setup page, check if the device is connected to your network and has been assigned an IP address. There should be a list of connected devices on one of the configuration pages (see the user manual for your router for details).
- From your router’s setup page, ensure there is no firewall enabled that could be blocking (port 80) traffic to/from the EYEFI device.
- If you have changed the DNS settings in your router (i.e. to use an ad blocker), try switching back to use the default settings. Alternately use Google’s DNS servers 18.104.22.168 (primary) and 22.214.171.124 (secondary)