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MyEyedro User Guide v5

  1. Introduction
    1. Account Access
    2. Signing In
    3. Signing Out
    4. Help & Support
    5. MyEyedro Mobile
  2. Plugins
    1. Highlights
    2. Demand - Live
      1. Temperature Overlay
      2. Demand Alerts
        1. Demand Threshold Average
        2. Demand Threshold Continuous
        3. Demand Threshold Instantaneous
    3. Consumption
      1. Consumption Alerts
        1. Consumption Threshold
    4. Bills
    5. Reports
    6. Net Meter
    7. Compare
    8. Utility Dashboard
    9. Meter
    10. Asset Intelligence
  3. Tools
    1. Data Exporter
    2. Base Load
    3. Peak Load
    4. Unit Converter
    5. Cost Estimator
    6. Solar Calculator
  4. Configuration
    1. User Configuration
      1. Opening User Configuration
      2. Change Password
    2. Site Configuration
      1. Opening Site Configuration
      2. Add Site
      3. Edit Site
      4. Delete Site
      5. Share Site
        1. Un-Share Site
    3. Rate Configuration
      1. Opening Rate Configuration
      2. Bill Profiles
        1. Add Bill Profile
        2. Edit Bill Profile
        3. Delete Bill Profile
      3. Rate Profiles
        1. Add Rate Profile
        2. Edit Rate Profile
        3. Delete Rate Profile
        4. Fixed Price
        5. Tiered
        6. Time of Use
        7. Daily Tiered
        8. Tiered Time of Use
        9. Other Fees
    4. Device Configuration
      1. Opening Device Configuration
      2. Add Device
      3. Edit Device Settings
        1. Gateway Module
        2. Electricity Module
        3. Pulse Module
        4. Temperature Module
      4. Delete Device
      5. Updating Device Firmware
      6. Active/Inactive Alerts
    5. Display Group Configuration
      1. Opening Display Group Configuration
      2. Add Display Group
      3. Edit Display Group
      4. Delete Display Group
      5. Share Display Group
        1. Un-Share Display Group
      6. Configure Alerts
    6. Report Configuration
      1. Opening Report Configuration
      2. Add Report Profile
      3. Edit Report Profile
      4. Delete Report Profile
      5. Report Types
        1. Net Meter
        2. Usage and Cost
        3. Usage and Cost with Graph
        4. Usage Ranking (Premium)
        5. Renewable Generation Metrics (Premium)
        6. Renewable Generation Ranking (Premium)
        7. Asset Metrics (Pro)
        8. Asset Ranking (Pro)
        9. Device Settings (Pro)
        10. Device Uptime (Pro)
        11. New Users (Branded Site Admin)
        12. User Metrics (Branded Site Admin)
      6. Scheduled Reports
    7. Alert Configuration
      1. Opening Alert Configuration
      2. Edit Alert Options
    8. Asset Configuration
      1. Opening Asset Configuration
      2. Asset Profiles
        1. Add Asset Profile
        2. Edit Asset Profile
        3. Delete Asset Profile
      3. Assets
        1. Add Asset
        2. Edit Asset
        3. Delete Asset
  5. Integrated SmartApps

4.4.6.Active/Inactive Alerts #

Device Alerts are a helpful tool to keep you informed of any drops in service your device may experience due to a power or internet outage. Alerts can be configured to send out when a device loses communication with our servers and when that communication is restored.

Device Configuration Alerts Overview

  1. Open the Devices page under Configuration.
  2. Select a Device from the list that you want to configure an alert for.
  3. Expand the Alerts Panel if it is not already.
  4. Click the edit button beside the alert type you intend to configure, this will expand the “Edit Alert” form.
  5. Adjust the alert settings accordingly, checking the “Show Advanced Options” box will reveal additional options.
  6. Click on the “Submit” button to save any changes.
    Device Configuration Alerts Close-up
 FieldHow It’s Used
ADropdown PanelClick to expand/collapse the Alerts Panel.
BAlert Edit ButtonClick the edit icon corresponding to the type of alert (Device Active/Inactive) you wish to configure.
CContact ListA comma separated list of emails to alert.

Device Configuration Alerts Form

 FieldHow It’s Used
AEnable AlertEnable/Disable the alert that is currently being configured.
BLabelRequired: A user defined label for the device alert.
CCustom MessageA custom message to include in the email response.
DEmail RecipientsRequired: A comma separated list of emails to be notified.

Advanced Alert Settings Form

 FieldHow It’s Used
ALimit Detection FrequencyPrevent alerts being sent multiple times in a short period.
BDo Not Detect Again ForThe cooldown period in minutes after the alert has been generated.
CLimit Number of Notifications SentEnforce a max number of alerts to receive.
DMaximum Email Per DayA hard limit on the number of alert emails received for this event on a given day.
ELimit When Notifications Are SentEnforce restrictions on the date and time when email alerts will be generated.
FStart TimeAlerts will only be received after this time.
GStop TimeAlerts will only be received before this time.
HDaysAlerts will only be received on days that have been checked.
Yes No
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