Help and Support | MyEyedro User Guide
Help and support is accessible from every page in MyEyedro. Click on the question mark icon (?) in the top right corner to go to the corresponding information in the MyEyedro User Guide.
About
The About plugin displays the version of software as well as links to common support resources and a method to submit a support ticket. To open the About plugin:
- If not already visible, expand the Plugin Selection Menu by clicking the Plugin Selection Menu Button (three bars in the top left corner).
- Click the About menu item found in the toolbar along the bottom of the plugin selection menu.
Send a message to support
The About plugin provides a method to submit a support ticket conveniently from within the MyEyedro software. To submit a support ticket, open the About plugin:
- From the drop-down list, choose the reason for contact that best matches your situation.
- NOTE: Some options may result it other fields appearing.
- Add a concise note about your reason for contact. Including, if applicable, detailed steps required to reproduce and issues.
- Click the Send Message button.
- If for any reason you want to reset the form, click the ‘X’ button in the top right corner.
IMPORTANT:
- Please complete all fields to the best of your ability.
- Limit messages to a single topic.
Message Center
The Message Center plugin displays the version of software as well as links to common support resources. To open the Message Center plugin:
- If not already visible, expand the Plugin Selection Menu by clicking the Plugin Selection Menu Button (three bars in the top left corner).
- Click the Message Center menu item found in the toolbar along the bottom of the plugin selection menu.
NOTE: If there are unread messages, both the plugin selection menu button and the message center button will show a badge with the number of unread items that are available in the message center.