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Updated on 23-Apr-2026
Troubleshooting Guide
  • Folder icon closed Folder open iconMyEyedro User Guide
    • Getting Started
      • Beginners Guide to MyEyedro Cloud Service
      • Account Access
      • Sign In
      • Sign Out
      • Navigating MyEyedro
      • Navigating MyEyedro Mobile
      • Help and Support
    • Plugins
      • Highlights
      • Demand
      • Consumption
      • Bills
      • Report Viewer
      • Net Meter
      • Compare
      • Utility DashboardBusinessPro
      • MeterBusinessPro
      • Delta TPro
      • Asset IntelligencePro
      • Asset DashboardPro
    • Tools
      • Data Exporter
      • Base Load
      • Peak Load
      • Cost Estimator
      • Unit Converter
      • Solar Calculator
    • Configuration
      • User
        • Changing your Username
        • Changing your Password
        • Update Preferences
        • License Keys
        • RETScreen KeyCustom
      • Sites
        • Add Site
        • Delete Site
        • Edit Site
        • Site Alerts
        • Site Sharing
        • Site Display Groups
        • Site Limits
      • Rates
        • Getting Started with Rates
        • Bill Profiles
        • Add Bill Profile
        • Delete Bill Profile
        • Edit Bill Profile
        • Bill Profile Limits
        • Rate Profiles
        • Add Rate Profile
        • Delete Rate Profile
        • Edit Rate Profile
        • Fixed Rates
        • Time of Use Rates
        • Tiered Rates
        • Daily Tiered Rates
        • Tiered Time of Use Rates
        • Other Fees
        • Rate Profile Limits
      • Devices
        • Device Installation
        • Add Device
        • Delete Device
        • Device Info
        • Edit Device
        • Electricity Monitor Settings
        • Inline Monitor Settings
        • Pulse Monitor Settings
        • Temperature Monitor Settings
        • Mesh Gateway Settings
        • Update Device Firmware
        • Health Check
        • Device Alerts
        • Device License Keys
        • Device Limits
      • Display Groups
        • Add Display Group
        • Delete Display Group
        • Edit Display Group
        • Display Group Alerts
        • Display Group Sharing
        • Display Group Limits
      • Reports
        • Add Report Profile
        • Delete Report Profile
        • Edit Report Profile
        • Scheduled Reports
        • Report Types
      • Alerts
        • Alert Types
      • AssetsPro
        • Getting Started with AssetsPro
        • Asset ProfilesPro
        • Add Asset ProfilePro
        • Delete Asset ProfilePro
        • Edit Asset ProfilePro
        • AssetsPro
        • Add AssetPro
        • Delete AssetPro
        • Edit AssetPro
        • Asset LimitsPro
    • Reports
      • Usage and Cost with Graph
      • Usage and Cost
      • Net Meter
      • Renewable Generation MetricsBusinessPro
      • Renewable Generation RankingBusinessPro
      • Usage RankingBusinessPro
      • Asset MetricsPro
      • Asset RankingPro
      • Device SettingsPro
      • Device UptimePro
      • Events and AlertsPro
    • Alerts
      • Alert Limit Settings (common)
      • Device Inactive
      • Display Group Device Inactive
      • Site Device Inactive
      • Consumption ThresholdPro
      • Demand InstantaneousPro
      • Demand ContinuousPro
      • Demand AveragePro
  • Folder icon closed Folder open iconHome Energy Monitor Product Guide
    • Important Safety Information
    • Box Contents
    • Hardware Installation
    • Internet Connection
    • Software Configuration
    • Specifications
    • Compliance
    • Warranty
    • Troubleshooting
  • Folder icon closed Folder open iconTroubleshooting Guide
    • No power
    • No internet
    • Negative or inverted power measurements
    • Intermittent or missing measurements
    • Unexpected or inaccurate measurements
    • Data is different from the bill
  • Folder icon closed Folder open icon3-Phase Energy Meter Product Guide
    • Important Safety Information
    • Box Contents
    • Hardware Installation
    • Internet Connection
    • Software Configuration
    • Local API
    • Specifications
    • Compliance
    • Warranty
    • Troubleshooting
  • Folder icon closed Folder open iconInline Power Meter Product Guide
    • Important Safety Information
    • Box Contents
    • Hardware Installation
    • Internet Connection
    • Software Configuration
    • Local API
    • Specifications
    • Compliance
    • Warranty
    • Troubleshooting
  • Folder icon closed Folder open iconFlow Meter Product Guide
    • Important Safety Information
    • Box Contents
    • Hardware Installation
    • Internet Connection
    • Software Configuration
    • Determine Meter K-Factor
    • Local API
    • Specifications
    • Compliance
    • Warranty
    • Troubleshooting
  • Folder icon closed Folder open iconTemperature Meter Product Guide
    • Important Safety Information
    • Box Contents
    • Hardware Installation
    • Internet Connection
    • Software Configuration
    • Local API
    • Specifications
    • Compliance
    • Warranty
    • Troubleshooting
  • Folder icon closed Folder open iconEyedro Install Tool User Guide
    • Getting Started
      • Sign In
      • Sign Out
      • Navigating Eyedro Install Tool
      • Navigating Eyedro Install Tool Mobile
      • Help and Support
    • Device Setup Wizard

Troubleshooting Guide

No power
No power

No internet
No internet

Negative or inverted power measurements
Negative or inverted power measurements

Intermittent or missing measurements
Intermittent or missing measurements

Unexpected or inaccurate measurements
Unexpected or inaccurate measurements

Data is different from the bill
Data is different from the bill

Troubleshooting Guide - PreviousTroubleshootingNext - Troubleshooting GuideNo power

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Related articles

  • Demand
  • Edit Bill Profile
  • Reports
  • Net Meter
  • Net Meter
  • Asset Ranking
  • Display Group Alerts
  • Delete Rate Profile
  • Sign Out
  • Alerts
  • Plugins
  • Demand Continuous
  • Sign In
  • Alert Types
  • Delete Display Group
  • Alert Limit Settings (common)
  • Meter
  • Site Limits
  • Tools
  • Update Preferences
  • Display Group Device Inactive
  • Assets Configuration
  • Site Device Inactive
  • Device Settings
  • Display Group Limits
  • Add Bill Profile
  • Help and Support
  • Add Site
  • Delta T
  • Device Limits
  • Rates Configuration
  • Site Alerts
  • Usage Ranking
  • Navigating Eyedro Install Tool Mobile
  • Renewable Generation Ranking
  • Device Info
  • Help and Support
  • Health Check
  • Asset Limits
  • Changing your Username
  • Bill Profiles
  • Renewable Generation Metrics
  • Getting Started
  • Navigating MyEyedro
  • Getting Started
  • Rate Profile Limits
  • Add Device
  • Device Alerts
  • Changing your Password
  • Unexpected or inaccurate measurements
  • Asset Metrics
  • Temperature Monitor Settings
  • Peak Load
  • Reports Configuration
  • No internet
  • Cost Estimator
  • Site Sharing
  • Delete Asset Profile
  • Configuration
  • Asset Dashboard
  • Consumption Threshold
  • Report Viewer
  • Negative or inverted power measurements
  • Device Setup Wizard
  • Account Access
  • Device Installation
  • Sites Configuration
  • Display Groups Configuration
  • Alerts Configuration
  • Getting Started with Rates
  • Demand Instantaneous
  • No power
  • Mesh Gateway Settings
  • Device License Keys
  • Daily Tiered Rate Profile
  • Site Display Groups
  • Add Display Group
  • Pulse Monitor Settings
  • Edit Device
  • Report Types
  • Edit Asset
  • Edit Rate Profile
  • Edit Report Profile
  • Edit Asset Profile
  • Add Asset
  • Sign Out
  • Navigating MyEyedro Mobile
  • Display Group Sharing
  • Fixed Rate Profile
  • Navigating Eyedro Install Tool
  • Utility Dashboard
  • Devices Configuration
  • Delete Bill Profile
  • Usage and Cost
  • Tiered Time of Use Rate Profile
  • Unit Converter
  • Other Fees
  • Assets
  • Sign In
  • Edit Site
  • Usage and Cost with Graph
  • Getting Started with Assets
  • License Keys
  • Asset Intelligence
  • Device Uptime
  • Delete Device
  • Add Report Profile
  • Tiered Rate Profile
  • Eyedro Install Tool User Guide
  • Solar Calculator
  • Add Asset Profile
  • Highlights
  • Base Load
  • Inline Monitor Settings
  • Asset Profiles
  • Consumption
  • Device Inactive
  • Scheduled Reports
  • Delete Site
  • Delete Asset
  • Edit Display Group
  • Update Device Firmware
  • Add Rate Profile
  • Bill Profile Limits
  • Intermittent or missing measurements
  • Data Exporter
  • Electricity Monitor Settings
  • Compare
  • Rate Profiles
  • Time of Use Rate Profile
  • Delete Report Profile
  • Demand Average
  • Beginners Guide to MyEyedro Cloud Service
  • RETScreen Key
  • Bills
  • MyEyedro User Guide
  • Events and Alerts
  • User Configuration
  • See More
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