No internet | Troubleshooting Guide

If your Eyedro device has no internet connectivity, use the tools provided in the MyEyedro Cloud service to troubleshoot both Wi-Fi and Ethernet connectivity issues.

The tools built into MyEyedro provide step-by-step wizards to guide you through troubleshooting the most common internet connectivity issues specific to your Eyedro device (and version).

Links to these tools can be found in the Device Installation section of the MyEyedro User Guide along with additional resources and videos that you may find useful.

Our products undergo rigorous, real-world testing to ensure seamless compatibility across a global network landscape. We have successfully verified performance with an extensive range of internet service providers (ISPs)—including satellite systems like Starlink and Starlink Mini—as well as standard cellular modems. Whether connecting via Ethernet or Wi-Fi, our systems integrate smoothly with diverse brands and models of routers, switches, and modems worldwide. While testing every hardware model and vendor is practically impossible, our ongoing validation ensures robust, reliable connectivity across the industry’s most widely used network equipment.

However, if the issue you are encountering is not that there is no internet, but the internet connectivity is intermittent or poor, follow the troubleshooting steps outlined in the Intermittent or Missing Measurements section of this troubleshooting guide.

More Help

If the above content doesn’t help you resolve your issue, contact support and one of our team members will help you resolve the issue.